انگلیسی 1385
Total Quality
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شابک:
9788172249137
ناشر:
Jaico Publishing House
صفحات:
216
وزن:
492 g
ابعاد:
14 x 20 x 4 cm
جلد کتاب:
شومیز
Thema:
- Quality Assurance (QA) and Total Quality Management (TQM)
It is the human factor which is most crucial in focusing the whole organisation on quality and meeting customer needs. Ron Collard provides detailed practical guidance on planning, establishing, maintaining and constantly improving a system of total quality management. Since occasional setbacks are inevitable, a major new chapter in this second edition explains how employers can overcome obstacles and maintain the momentum. Quality initiatives demand training, an understanding of statistical techniques and total management commitment, yet there can be no better way to tap the almost unlimited potential of the workforce.
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