Service Quality Management in Hospitality and Tourism English 2016
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ISBN:
9789351119678
Publisher:
Random Publications
Pages:
318
Weight:
447 g
Dimensions:
13.5 x 21 x 16.4 cm
Book Cover:
Hard Cover
Thema:
- Travel and holiday
A strategic guide to managing service quality in the hospitality and tourism industry for customer satisfaction.
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