الإنجليزية 1427
Total Quality
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ISBN رقم:
9788172249137
الناشر:
Jaico Publishing House
الصفحات:
216
الوزن:
492 g
أبعاد المنتج:
14 x 20 x 4 cm
غلاف الكتاب:
غلاف ورقی
Thema:
- Quality Assurance (QA) and Total Quality Management (TQM)
It is the human factor which is most crucial in focusing the whole organisation on quality and meeting customer needs. Ron Collard provides detailed practical guidance on planning, establishing, maintaining and constantly improving a system of total quality management. Since occasional setbacks are inevitable, a major new chapter in this second edition explains how employers can overcome obstacles and maintain the momentum. Quality initiatives demand training, an understanding of statistical techniques and total management commitment, yet there can be no better way to tap the almost unlimited potential of the workforce.
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